Shipping and Return Policy

Handling Time: Please allow 3-4 days for order processing before your item is shipped.

Shipping Duration: Our standard shipping timeframe is 7 to 12 days from the date of dispatch. We strive to ensure that your products reach you in a timely manner, and we appreciate your patience during this process. All our orders our shipped through USPS Ground. 

Return Process: If you need to return a product, please contact us within 5 days of product delivery at info@massis.store or call us at +1 347 274 7289. Products must be returned in their original condition and packaging. Upon contacting us, we will guide you through the process and provide a shipping label for returning the product to our warehouse:

Massis Import LLC

8200 NW 30th Terrace

Doral, FL 33122

USA

Refund Policy for Damaged Products: For damaged products, please provide video proof of the damage by contacting us at the email or phone number mentioned above. Refunds for such cases will be processed at our discretion upon the approval of the damage claim.

Additional Information

Customer Satisfaction: At Massis Import LLC, your satisfaction is our top priority. We are always here to help with any questions or concerns you may have about our products or policies.

Contact Us: For more information or assistance, please feel free to contact our customer support team. We are dedicated to providing you with the best possible service and ensuring a pleasant shopping experience.

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With these policies and our commitment to quality and innovation, Massis Import LLC aims to be your go-to source for the latest trends in trading products. Thank you for choosing us to enhance your shopping experience!